Frequently Asked Questions

Q: What are the risks of wearing improperly cleaned contact lens?

A: Wearing contact lenses that are not properly cleaned can cause tears, red eyes, and/or blurry sight. Long term effects of wearing improperly cleaned lens can be bacterial and amoebic eye infections and/or fungal keratitis, corneal ulcers, and corneal perforation.

Q: What are the benefits of using the VueSonic Contact Lens Cleaning Device?

A: It helps reduce eye risk. Remove protein deposition, calcium, lipid, and other residue that may cause eye infection and discomfort from the surfaces of your lens and maintain the lens clarity. The new Air-pressed Silicone Damping Heads fit the curve of each lens to provide better cleaning results. Bacteria resistant medical silicone prevents lens contamination and helps ensure that your contact lens is comfortable, durable, and crystal-clear.

Protects lens during the cleansing process and voids damage caused by cleaning contact lens with your hands. The VueSonic removable lens holder and damping heads are made from 35-degree medical silicone which is softer than fingertip skin and will not distort or damage lens.

Q: Is VueSonic safe to use?

A: VueSonic is safe to use. VueSonic is FDA-cleared. It has passed ISO Cytotoxicity, sensitization, ocular irritation, and system toxicity tests. It also meets the IEC 60601-1 standard for medical electrical equipment.

Q: How often should I use VueSonic Contact Lens Cleaning Device?

Contact Lens manufacture requires rubbing and soaking contact lens daily. VueSonic Contact Lens Cleaning Device replaces the manual rubbing part of this daily routine.

Q: How does VueSonic Contact Lens Cleaning Devices clean contact lens?

"Multi-frequency sonic technology" enables solution to reach the concave areas and small notches of contact lens and break bonds between various residue and lens.

"The damping motion" between the silicone damping heads and lens cushions interacts with the lens to wipe out residue that may cause eye infection and discomfort.

"3D cleaning technology" enables uniform and stable three-dimensional force distribution in the silicone lens holder (3D = rotation force, left and right force, up and down force), can rub and clean the lens 360 degree without any missed angel.

Q: Will VueSonic distort or damage contact lens during the cleaning process?

A: Clinical trials have shown that VueSonic does not in any way damage contact lenses. The equal dampen force from both the cushion and damping heads sandwich the lens. It is like rubbing a piece of paper with 2 fingers, no matter how strong the force you use, the paper won't tear.

Q: What is your Return Policy?

A: If you are not happy with your purchase, you can return your items for a refund or exchange within 30 days of delivery. Returned items must be in their original condition and original packaging with tags and all accessories. We reserve the right to refuse returns on items received after the time period allowed or in a condition that is not compliant with our return policy.

Silicone replacement kits and self-cleaning pads are non-returnable due to hygiene concerns.

Q: What is the Warranty Policy?

A: VueSonic warrants its devices for a period of One (1) YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device.

It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device will void the warranty.

If you discover a defect and notify VueSonic during the warranty period, VueSonic will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt with these warranty conditions for the duration of the warranty period.

To claim your warranty, contact our customer service by emailing

Q: Where can I find an electronic version of the user manual?

A: User Manuals can be downloaded here:

VueSonic One Sofe and Hybrid Contact Lens Cleaning Device User Manual

VueSonic Advance Rigid Contact Lens Cleaning Device User Manual

Q: Is VueSonic Contact Lens Cleaning Device waterproof?

A: VueSonic Contact Lens Cleaning Devices are splash proof. The new Duo-compartment Water/Power Separation Design avoids electrical failure due to accidental water leak and humidity. However, it is recommended to keep the device in dry environment and air-dry the device (lid open and silicone parts out) if it has contacted water. Wet electrical parts (especially in the battery slot at the bottom of the device) may rust and causes short circuit and electrical failure.

Q: Why my VueSonic no longer turns off automatically after 2 minutes?

A: It may happen when the battery level is too low. Change the battery as soon as the green light is off.

Q: How to store, operate and transport VueSonic?

A: VueSonic should be stored, operated, and transported under the conditions:

  • Operation temperature 41 to 104 Fahrenheit (5 to 40 Celsius) degrees
  • Storage/transportation temperature: -4 to 131 Fahrenheit (-20 to 55 Celsius) degrees
  • Relative humidity <=80%
  • Atmospheric pressure 70-106kPa

Q: How to recycle VueSonic?

A: Determine if your local recycling agency recycles VueSonic. Separate the metal portions of the device from the plastic portions of the device. Put the metal portions in the appropriate recycling container and the plastic portions in the appropriate recycling container.